By Ron Carucci | hbr.org | An executive I work with recently stepped into the biggest challenge of her career. Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. Her predecessor had made a failed attempt at reorganizing before leaving […]
How to Give Feedback People Can Actually Use
| Harvard Business Review | Over the last decade, I’ve conducted thousands of 360-degree feedback interviews with the colleagues of the leaders I coach. My goal with these sessions is to get a better sense of my clients’ strengths and weaknesses, but more often than not, the feedback isn’t particularly useful. How do you give […]
Transcending Either-Or Decision Making
hbr.org Jennifer Riel, an adjunct professor at the Rotman School of Management, presents a model way to solve problems: integrative thinking. It’s taking the best from two inadequate options to come up with a successful solution. She gives examples from the film industry to show how CEOs have put the process to work. Riel is the […]
To Be a Great Leader, You Have to Learn How to Delegate Well
By Jesse Sostrin, hbr.org One of the most difficult transitions for leaders to make is the shift from doing to leading. As a new manager you can get away with holding on to work. Peers and bosses may even admire your willingness to keep “rolling up your sleeves” to execute tactical assignments. But as your responsibilities become more complex, the […]
Management Is Much More Than a Science
By Tony Golsby-Smith and Roger L. Martin, hbr.org The Problem The big-data revolution has reinforced the belief that all business decisions should be reached through scientific analysis. But this approach has its limits, and it tends to narrow strategic options and hinder innovation. Why It Happens The scientific method is designed to understand natural phenomena that cannot be […]
How to Be an Inspiring Leader
By Eric Garton, hbr.org When employees aren’t just engaged, but inspired, that’s when organizations see real breakthroughs. Inspired employees are themselves far more productive and, in turn, inspire those around them to strive for greater heights. Our research shows that while anyone can become an inspiring leader (they’re made, not born), in most companies, there are far too few of […]