| Peter J. Strauss, Forbes.com |
As business owners and CEO’s, people often assume we are totally focused on the big thoughts, the major initiatives and the big, hairy audacious goals. True, we must keep our eyes on all those things, but I have found that equal attention to small acts can have a big impact on my organization.
Entrusting team members with small acts that they can accomplish well and with confidence builds empowerment. They are ready for the next small but higher-level task. Each incremental step takes them closer to big accomplishments. More importantly, it shows our team members that with focus and attention to what is before them, they will learn to be problem solvers. Problem solvers become the leaders who staff our next generation of talent.
As a captive management firm, we operate in an environment that has regulation and requires precision. Frankly, we don’t have time to do the small things twice. They must be right and ready the first time. Each member of my leadership team works with new staff to help them see this small but important truth. A focus on getting even the smallest task correct saves us time and provides much better service to our clients. Perform these seemingly tiny but dependent acts precisely on the first pass and you will be miles ahead!
As the leader of our firm, I know that small acts on my part pay huge dividends. Taking time to personally check in on an employee who has completed a demanding task is a few moments of my time but a big deal to the team member. Being present in staff meetings and focused on the discussion and questions that arise are not burdens but benefits to creating and sustaining the culture that keeps our business growing and thriving.
A small question left unanswered can fester, create bigger concerns, and take the team off course. But a small question answered fully and thoughtfully can keep the team moving in a productive and satisfied path.
Some of the most valuable advice I have seen on this subject was passed on to Jacqueline de Rojas, former tech executive and entrepreneur and now head of Tech UK, by the Dalai Lama:
“If you think you are too small to make a difference, try sleeping in a room with a mosquito.”
The next time you are working with a team member who feels their contribution is miniscule, share this truth with them, explain their value, and you both may see the little things adding up to something great.
Peter J. Strauss is an attorney, captive manager, speaker and author of The Business Owner’s Definitive Guide to Captive Insurance Companies with ForbesBooks.